The Next 10%: Identifying Walmart, Target & Amazon’s 2nd Most Important Shoppers
Retailers have become increasingly reliant on a small number of very loyal households— their Top 10% Shoppers. While important, this shopper group does not offer growth opportunity, as retailers already command a large share of their total wallet. The next 10% of shoppers, however, represent a key opportunity for retailers to drive growth amidst shifting shopper behavior and ongoing global market challenges.
Numerator Executive Strategy Director Jason Reish shared insights from a study that identifies both the value of and risks associated with "The Next 10%" of shoppers at Amazon, Walmart & Target. Specifically, he covered:
- Who the Next 10% Shoppers are at these retailers
- What trends in purchase behavior this cohort exhibits, and how they compare to the Top 10% of shoppers
- How their behavior is a harbinger for challenges retailers will face in the coming years
- Strategies for engaging this group to drive long term growth